Refund policy

At Kandie's Scents, every product is handcrafted or custom-printed with intention and care. Because of the handmade and made-to-order nature of our products, all sales are final. We do not accept returns or exchanges once an order has been placed.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@kandiesscentsllc.com with your order number and a photo of the damage. We will make it right.

Apparel & Merch
Our apparel and merch items are printed on demand specifically for your order. Because of this, we're unable to accept returns or exchanges for wrong size, color, or change of mind, please double check your selection before purchasing. If your item arrives damaged, defective, or misprinted, contact us within 48 hours of delivery at info@kandiesscentsllc.com with your order number and a photo, and we'll make it right.

Order Cancellations
If you need to cancel an order, please contact us immediately at info@kandiesscentsllc.com. We will do our best to accommodate cancellations before an order has been fulfilled and shipped.

Gift Purchases
All gift purchases are subject to the same final sale policy. We recommend reviewing this policy before purchasing as a gift.

Questions
We are always happy to help. Reach out to us at info@kandiesscentsllc.com and we will respond within 24 to 48 hours.